Site Impact L.L.C.

  • Sr. Client Services Account Manager

    Job Locations US-FL-Coconut Creek
    Posted Date 2 months ago(9/14/2018 12:42 PM)
    Job ID
    # of Openings
    Client Services




    Site Impact specializes in multi-channel direct marketing services. Our goal is to “Drive results for our clients, build a dynamic company culture, and make an IMPACT!”


    In a marketplace that has proven challenging for many companies, Site Impact has thrived, and remained one of the leading providers in data and marketing resources. As we  continue to grow our client following and  enhance our current product  our once small family has grown into a diverse and dedicated group of over 80 industry and digital marketing professionals who play a key role in the company’s culture and our continued growth and success.  


    Site Impact has  been named one of the “Best Companies to Work For” by Florida Trend Magazine and a consecutive four years awarded a “Top Workplace” by the Sun-Sentinel.


    Our Corporate Office is located in Coconut Creek, Florida with satellite locations in Orlando, Florida and Overland Park, Kansas.



    Industry-Specific Knowledge

    In order to sell our product and services, you will become an expert on Site Impact offerings.  Once you complete our compact training program you will have in-depth knowledge about our services, our team dynamics, our mission statement, corporate initiatives and goals.


    Sales & Client Services

    Having sales expertise and a client-oriented attitude is essential to succeed in this role. To generate new business and to maintain existing accounts, it is necessary you have the know-how to pinpoint the client’s needs and address them in the most concise way possible. Your ability to keep a clear line of communication with the client to ensure satisfaction, and anticipate any problems that may arise will eliminate issues and enable you to come up with a prompt and efficient problem resolution, if needed.


    Administrative Duties

    You are responsible for a multitude of administrative duties, such as keeping detailed client accounts that include contact information, order preferences, history and other pertinent details.


    Core Skills:

    • Advanced sales skills, which includes the ability to market and close the sale of an offering
    • Negotiation skills to secure accounts
    • Interpersonal skills to communicate with clients over the phone and in face-to-face meetings
    • Critical thinking skills

    Tools of our Trade:

    • Microsoft Office applications
    • Outlook email
    • Laptop
    • Contact management programs
    • Cloud-based applications
    • Presentation tools



    We are hiring experienced, professional, and successful Senior Client Service Managers with B2B sales and account management experience.  This position is responsible for managing client accounts in the most efficient way to generate sales for the business. Responsibilities include sales; client relations; implementation; setting up meetings; demos; developing training strategies; marketing packages; marketing programs; onboarding; attending tradeshows; networking and a tremendous amount of communication, and product knowledge as well as  understanding and anticipating the client’s needs.


    You will manage the client’s business needs from start to close. You are expected to continually develop and maintain strong relationships with the clients, making yourself available to handle inquiries and concerns. You are a Guru at developing and enhancing your ability to close sales, manage client and business objectives, and monitor performance. As the title implies, this is a senior role that comes with heavyweight responsibilities of managing your business.


    How do we define “Experienced, Professional, and Successful Senior Account Service Managers”?

    At Site Impact a successful Senior Client Service Manager must be able to confidentially check off the section “What you’re responsible for…” and “Who we’re looking for…”You are a self-motivated individual who can perform at optimal levels under pressure, meet sales objectives, and effectively manage stress. You must be an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain client satisfaction.


    This position requires minimal travel.


    • Salary commensurate with experience
    • Individual & family medical insurance
    • Dental insurance
    • Vision care option
    • Life Insurance
    • Long Term Disability
    • Short Term Disability
    • Paid Time Off (PTO)
    • 401k Retirement Plan
    • Reach Beyond Boundaries. Make an Impact. Never Stop Learning.  Have Fun. Keep it Real.


    We’re Keeping It Real…

    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that is required of you for this job. Duties, responsibilities and activities may change at any time with or without notice


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